Refund policy
At Nouri Ritual Co., your satisfaction means everything to us. We take great care in preparing and packaging each order, and we hope you love your ritual as much as we loved creating it.
Returns
Due to the nature of our skincare products and for the health and safety of all customers, we are unable to accept returns or exchanges on opened, used, or partially used products.
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please email us at hello@nouriritualco.com with:
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Your order number
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A brief description of the issue
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Clear photos of the product and packaging
Once reviewed, we will gladly offer a replacement or refund when appropriate.
Refunds
Approved refunds will be issued to your original payment method within 5–10 business days after your request has been approved. Processing times may vary depending on your financial institution.
Shipping charges are non-refundable unless the return is due to our error.
Order Changes & Cancellations
Orders are processed quickly to ensure timely delivery. If you need to modify or cancel your order, please contact us as soon as possible. While we'll do our best to accommodate your request, we cannot guarantee changes once an order has begun processing.
Allergies & Skin Sensitivities
Our products are made with natural ingredients, but every person's skin is unique. We strongly recommend performing a patch test before first use.
Nouri Ritual Co. is not responsible for allergic reactions or sensitivities to ingredients. Please review the full ingredient list before use and discontinue use if irritation occurs.
Our Promise to You
We stand behind the quality of every Nouri Ritual Co. kit. If there's ever an issue with your order, please reach out. We are committed to providing exceptional customer care and will work with you to find a fair solution.